Refund policy

RETURN & REFUND POLICY

We want you to love your CROCHIC bag.

Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused and in its original packaging. You will also need proof of purchase.

To request a return, please contact us at hello@crochicbags.com before sending the item back.

Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged or incorrect.

The return must be sent to the return address provided by CROCHIC once the return has been approved.

Damaged or incorrect items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged or if you have received the wrong item.

We will assess the issue and, where appropriate, offer a replacement or refund.

Custom & personalised orders

Custom-made or personalised items are not eligible for return under the right of withdrawal, as they are made according to the customer's specifications or clearly personalised.

If you are unsure whether your order qualifies as a custom or personalised item, please contact us before placing your order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be made to the original payment method.

Refunds will be processed without undue delay and in accordance with applicable consumer law.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item (where eligible) and place a new order.

Contact

For any questions regarding returns or refunds, please contact us at:

hello@crochicbags.com